You may submit a payment through the website or by calling the Exchange Credit Program Call Center at 1‑877‑891‑7827 (STAR). (Additional telephone numbers).
Payments are also accepted at your local Exchange or may be mailed to:
Payments will be applied to your account in accordance with the Terms and Conditions of your account and as required by law. By paying at least the minimum payment amount each month, you will ensure your account stays current.
You may pay any amount you wish, as long as you pay the minimum amount due. Any payment that is over the minimum due is applied to the plan(s) with the highest interest rate(s). If you wish to apply any excess payment to a promotional plan, please contact the Exchange Credit Program.
Any underpayment becomes past due and is added to the next month’s minimum monthly payment. If you need assistance with your monthly payment, please contact the Exchange Credit Program Call Center at 1‑877‑891‑7827 (STAR) to discuss your payment options.
(Additional telephone numbers).
If your monthly payment is not made, your account becomes delinquent. Your charge and check privileges and rewards may be suspended. Your unit commander may be notified and the delinquent balance may be involuntary collected. If you need assistance with your monthly payment, please contact the Exchange Credit Program Call Center at 1‑877‑891‑7827 (STAR) to discuss your payment options.
(Additional telephone numbers).
If the check cleared your bank, please contact Exchange Credit Program Call Center at 1‑877‑891‑7827 (STAR). (Additional telephone numbers).
You will need to provide the:
Yes. However, once the missing payment is located and posted, any interest will be adjusted.
You may contact the customer service desk where the payment was made or contact the Exchange Credit Program Call Center at 1‑877‑891‑7827 (STAR). (Additional telephone numbers).
If payment was by check, you will need to provide the:
